Conflict Prevention & Resolution
Conflict prevention is the art of finding agreement before open conflict occurs.
Our services include:
- Capitalizing on creative conflict – dynamics for group decision making.
- Conflict prevention training for individuals and group leaders.
- Training mediators for certification.
- Mediating disputes.
Mediation refers to the process of using a neutral third party called a Mediator to find common ground agreement and resolve issues acceptable for all parties. Mediation can occur at anytime and does not need to wait for parties to default to damaging ways of resolving differences or to end up in court.
Facilitation
Expert facilitation achieves breakthrough results by creating a comfortable, engaging and results inspiring environment that fosters an easy decision-making process and motivates participants to contribute to the meeting’s overall goals.
Our services include:
- Agenda creation, custom designed for each client that reflects the goals of the organizers.
- Design and execution of meetings, retreats and conferences so group leaders and participants can focus on the outcome.
- Delivering meetings face-to-face, or through the use of virtual technology, or as a hybrid using both.
- Video clips, group discussions, exercises and consensus building tools to keep meetings enjoyable and productive.
- Confidential interviews with key participants to understand communications styles and expectations for the meeting that also identify hidden issues.
- Facilitation from beginning to end.
- Mediation of differing viewpoints to achieve consensus.
- After-action, synthesized reporting or when requested, strategic plan development.
Strategic Planning
Strategic planning helps you build a plan for sustainable growth and impact.
Our services include:
- We facilitate your planning, from start to finish, to build an excellent and nimble plan to provide your organization’s direction with clarity and focus. Our strategic planning process not only identifies where you need to go—during the process, you’ll also create a living, working document that can be shared with stakeholders so they stay informed.
- Our approach always begins with understanding where you are and where you want to be in the next several years and concludes with operational vision and mission statements, goals, and the actions you’ll take to achieve those goals.
- By the end of our time with your organization, your strategic plan will articulate and closely connect the following:
- Your organization’s vision.
- Your organization’s mission.
- Your organization’s goals.
- A detailed plan of action to achieve those goals.
- The measurements, milestones and responsibilities for achieving those goals.
Training
Training is the art and science of teaching people a particular skill or behavior. We train both individuals and groups.
Our services include:
- Mediation Training (Training mediators for certification).
- Conflict Prevention using the FAST method.
- Conflict Resolution.
- Customer Service.
- Difficult Customers (Supervisors, Co-workers, etc…).
- Finding Joy in Serving Others.
- Volunteer Management.
- Communications.
Workforce Development
Workforce Development is currently THE hot topic in the United States and refers to any and all aspects of employer-employee relationships.
Our services include:
- Cultivating meaningful relationships with employers and connecting them to appropriate resources.
- Networking within the community to encourage employers to utilize various organizations, services, training partners, advocacy organizations, etc….
- WIN-OUT: Strategies and methods that focus on “Workforce Innovation Nexus through Outreach Using Teams.”